I wanted to give my old PC away but it had some data on it that I wanted to retrieve. So we went to fire it up last Saturday and nothing came up so I asked Angelina to take it into the local computer shop. I had taken that computer there before and I had found their service to be good and prices to be alright. They said it would be ready in 4-5 days.
On Thursday, day 4, I called. I had been used to receiving very good service from this shop and thought it odd that I had not heard from them. I ended up in this bizarre exchange with a somewhat robotic-like talking head (RLTH):
Me: Hi, it’s me calling I am wondering what’s up with my computer?
RLTH: We haven’t diagnosed it yet.
Me: How come? It’s been there for 4 days.
RLTH: We have been hit with a lot of priority machines which moves others behind.
Me: What? My machine has been there for 4 days that hardly seems fair.
RLTH: Well if you want you can pay an extra $20 and your machine will become a priority machine.
Me: What? You want me to pay an extra $20 after my computer has been sitting there for 4 days?
RLTH: Yes, if you want it to be a priority machine.
Me: (feeling like I am caught in an anti-service loop I ask) How many more machines are in front of mine?
RLTH: About 5.
Me: So feasibly you will have looked at my machine by tomorrow then?
RLTH: Unless more priority machines come in. We can bump your machine up to a priority machine if you want to pay additional $20. Me: No I am not going to pay $20 more after it has already been sitting there for 4 days. Call me when you know what is wrong with it.
RLTH: I will. Have a nice day.
I was infuriated! How could they offer such horrific service! Stay tuned for part 2.